How do I place orders shipping to multiple addresses?
Where is my order?
Do you accept returns?
What’s the best way to ensure my order arrives on a specific date?
We may have the answer for you below. If your question isn’t covered, feel free to email us at jasmine@cookiescoopcompany.com
When do you deliver?
We deliver our cookie gift boxes Wednesdays through Fridays. Please keep in mind, we do not generally ship orders if they will be in transit over a weekend.
You can specify your preferred delivery date at checkout, and we’ll schedule shipment to ensure your cookies arrive as fresh as possible.
During busy holidays like Christmas, Thanksgiving, Valentine’s Day, Mother’s Day and Father’s Day, We recommend choosing a delivery date 1-2 days in advance to ensure your treats arrive on time for the celebration.
**While we do our best to deliver on your selected date, unexpected delays from the shipping carrier may be beyond our control.
Given the perishable nature of our cookies, we aren’t able to accept returns. Please visit our policy page for more information or email us at jasmine@cookiescoopcompany.com
If you have questions about an order please call or email us at jasmine@cookiescoopcompany.com. Please have your order information ready.
Have questions or need help?
You’ll get an email confirmation immediately after you've placed your order and receive another email with the tracking number once your order is being processed for shipment.
At this time, our site is only able to process orders with one shipping address at a time. If you have a big list or bulk orders, please call or email us at jasmine@cookiescoopcompany.com.
How are the cookies packaged for shipping?
Each signature pink box contains six 6-ounce cookies, individually wrapped packed tight with beautiful tissue paper.
To keep your cookies fresh, we recommend storing them in a cool, dry place at room temperature. Your package will also include a cookie care instruction card for your convenience.
How should I store my cookies?
Next Steps
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